A Few Important Technical Details Before We Begin:• The membership is valid at all of our branches.

• Registration for classes opens 8 days before the desired class.

• For Unlimited Registration members, registration opens 14 days before the desired class.

• You may pre-register via the app for up to 2 classes per day. Any additional class is subject to availability. You may join up to 2 waitlists per day.

• Classes may be canceled up to 10 hours before the scheduled start time. Please be responsible with cancellations. Late cancellations will result in a deducted entry for limited-entry memberships, and will be recorded as an absence for unlimited memberships, which may lead to an app registration block (see details below).

• The chip opens the studio doors 30 minutes before the class you are registered for and marks your attendance. Please scan the chip upon entering the facility to confirm your arrival. If you do not have your chip with you, please ask the instructor to mark you as present.

• If you accumulate two absences within 14 days or less on an unlimited membership, the app will be blocked for registration and will automatically reopen one week after the block date. During this period, you may register for classes through the staff via phone/WhatsApp/in person, or via the app on a space-available basis one hour before class. We understand that life happens, and therefore we may be flexible in cases where this is not a recurring issue (up to one block removal per month).

• Please arrive on time to classes. A delay of up to 5 minutes is allowed. Entry will not be permitted after that.

• As part of a monthly membership, class entries are limited to the calendar month. Entries cannot be accumulated or transferred from month to month.

• Payment is charged monthly based on the billing date, not according to the calendar month.

• You are entitled to two guest entries per year for a friend or family member. Registration is subject to availability, and you must attend the class together. Guest registration, cancellation, and changes must be handled through the staff via WhatsApp/phone/in person.

• A towel is required for all classes except Yoga and Pilates. If you forget one, towels can be rented at the front desk for 4 ILS.

• Membership freeze, cancellation, or changes must be requested via the app menu or here:
https://www.lockeroom.co.il/accountrequest

• Memberships may be frozen without limitation. Each membership includes 14 free freeze days per calendar year. Any additional freeze days will be credited at 50% of the cost (calculated according to the membership type and number of days in the month).

• Retroactive freezes are not permitted. A freeze will take effect no earlier than the request submission date and must be for a minimum of four days.

• To cancel a membership, a request must be submitted via the app starting from the second month of membership. All cancellations require one month’s advance notice.

• Memberships cannot be frozen during the cancellation month. The cancellation month will be charged in full. Memberships are paid via credit card only (not direct debit/debit card), through a recurring charge processed according to the monthly billing date based on the registration date.