Some important technical details before we begin

 

The subscription is valid for all of our branches.

 

Registration for classes opens 48 hours before each class (except for Reformer Pilates classes, for which registration opens 24 hours before the class).

 

Members with the Unlimited Reformer’s membership or holders of class packages have early access to registration for Reformer Pilates classes - registration opens 48 hours before the class.

 

You can cancel your registration up to 2 hours before the class. Please be responsible in this matter. Late cancellations will result in a deduction from your monthly subscription and will be recorded as an absence. If you accumulate two absences in your membership, the app will block your access to registration and will automatically unlock it after one week from the date of the block. During this time, you can register for classes through the team by phone/WhatsApp or in person.

 

The chip opens the studio's doors 30 minutes before the class you registered for. It signals that you have arrived for the class. Therefore, please use it at the entrance to the facility to indicate that you have indeed arrived for the class. If the chip is not with you, please contact the instructor to have it marked for you.

 

Arrive on time for classes; late entry of more than 5 minutes after the class has begun will not be allowed.

 

You are entitled to two guest entries per year. You must arrive for the class together with your guest, and registration, cancellation, and changes will be handled by the team via WhatsApp/phone or in person.

 

You must bring a towel to all classes except for Yoga and Pilates. If you forget, you can rent one from the reception for 4 shekels.

 

Freezing, canceling, and changing a membership can be done by sending a request through the app in the menu or here: https://www.lockeroom.co.il/members.

 

You can freeze your subscription without limitation. The membership is entitled to 14 days of freezing at no cost each calendar year. Beyond that, freezing will be charged at 50% of the cost (calculated based on the subscription and the number of days in the month). Retroactive freezing is not allowed. Freezing will be effective from the day the request is sent, and for a minimum of four days.

 

To cancel the subscription, you must send a request through the app starting from the second month of the subscription, with a one-month notice.

 

You cannot freeze in the cancellation month; the cancellation month must be paid in full. The subscription is paid by credit card (not debit/direct) with a fixed monthly payment on the 2nd of each month. If you join after the start of the month, the payment for the first month will be relative to the days remaining in the month, but the number of entries will not change.

 

You can register for two classes in advance on any given day, and beyond that, you can only register on a first-come, first-served basis at the beginning of the class at the branch's reception.